Shipping Policy

We value the importance of a timely and hassle-free parcel delivery experience for our customers. At Luminescen, we have prioritized your convenience and satisfaction by implementing a delivery policy that ensures a seamless process. Here's how we make delivery effortless:

  • Free Worldwide Delivery: Regardless of your location, we offer free delivery for all our parcels across the globe. Yes, you read that correctly - no additional costs! Rest assured, our free delivery service doesn't compromise on speed. We collaborate with reliable and efficient delivery services to ensure your package reaches you in no time.
  • Global Delivery: Wherever you reside, we deliver parcels worldwide. Our delivery network knows no boundaries, allowing you to enjoy our products from any corner of the world. Your parcel will be securely shipped, and you'll have the convenience of easily tracking its journey.
  • Speedy Delivery: We understand the excitement of receiving your order promptly. That's why we dispatch all parcels within 1 to 2 working days. Our goal is to get your items to you as quickly as possible, and in most cases, they arrive at your doorstep within 5 to 7 working days.
  • Trusted Courier Partners: To ensure reliable and efficient delivery, we have partnered with renowned courier services such as FedEx, UPS, USPS, and Royal Mail. Based on your location, we select the most suitable courier to guarantee a smooth transit for your package.
  • Damaged Item Support: We take utmost care to ensure that your items arrive in perfect condition. However, if your item happens to arrive damaged, we kindly request you to send us a photograph of the received parcel. Simultaneously, we will contact the courier company to obtain proof of the confirmed delivery. Based on the evidence provided, we will promptly make a decision and assist you with a replacement if necessary.

Order Cancellation

Order processing is 1-2 days, and once we process the order cancellation is no longer allowed. 

Once we receive your order information we will give 2 hours to cancel or make changes to your orders. Failure to cancel the order to the said time frame is considered final sales.

Taxes & Duties

Customers are required to bear any taxes, duties, or tariffs that may be imposed by their local customs authorities. Please be aware that these additional charges are separate from the shipping fees and are the responsibility of the customer.

Your satisfaction is our top priority, and we strive to provide you with a seamless and enjoyable shopping experience from start to finish. If you have any further questions or concerns regarding our delivery policy, please don't hesitate to reach out to our friendly customer support team.